Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical relationship with a portfolio of key customers, serving as their trusted advisor and technical advocate.

• Manage onboarding processes and ensure timely value delivery by collaborating with Sales and Solutions Engineers to create and implement customer onboarding strategies.

• Promote product adoption and utilization among customers.

• Resolve complex issues by working with Support on tickets and bugs.

• Facilitate Quarterly Business Reviews (QBRs), user interviews, customer site visits, demonstrations, and training sessions.

• Collaborate with enterprise Account Executives to enhance customer outcomes, drive expansion, and ensure renewals.

• Offer technical expertise on Evinced's accessibility solutions.

• Shape product development by providing insights based on real-world customer feedback.

⛳️ Requirements

• Over 3 years of experience in B2B SaaS, specifically with Fortune 1000 enterprise clients.

• Capable of managing multiple high-priority accounts with a proactive, solution-oriented mindset.

• Demonstrated ability to take initiative and advance projects independently in fast-paced and dynamic settings.

• Excellent technical communicator with extensive customer-facing experience, skilled at simplifying complex concepts for both developers and executives.

• Proficient in crafting a data-driven value narrative — encompassing usage, adoption, and ROI — and effectively presenting it to senior stakeholders.

• Willingness to travel for customer site visits, conferences, and internal meetings.

• Ability to understand code and navigate various development environments.

• Strong knowledge of web and mobile technologies, including testing frameworks such as Selenium, Playwright, Appium, and Espresso; familiarity with CI/CD pipelines and accessibility standards is a plus.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional growth and development.

• Flexible work arrangements.

• Collaborative and innovative work environment.