Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical contact for a group of Benepass clients, collaborating with Customer Success and Customer Experience teams to address data integration, data transformation, and benefit configuration challenges.

• Lead technical implementation projects from initiation to launch, which includes data integrations, SSO configurations, and carrier transitions.

• Cultivate technical relationships with key client stakeholders and provide guidance on platform capabilities, integrations, and technical best practices.

• Collaborate with product and engineering teams to convert client needs into technical specifications and champion customer-focused solutions.

• Assess technical customizations, estimate setup requirements, and produce relevant documentation and client invoicing.

• Create and update integration guides, API documentation, and bespoke enterprise-client solutions.

• Direct technical troubleshooting for intricate client issues, coordinating resolutions and escalations to engineering partners.

• Report directly to the Head of Customer Operations.

⛳️ Requirements

• 3–5 years of experience in technical account management or a similar customer-facing technical role.

• Proficiency in API integrations, SSO configurations, and enterprise software implementation.

• Strong skills in data analysis and troubleshooting.

• Experience with SQL and Excel or similar applications.

• Expertise in BI tools and data warehouse querying.

• Proven experience in leading complex technical projects.

• Bachelor's degree in Data Science, Information Systems, or a related field, or equivalent practical experience.

• Excellent written and verbal communication skills.

• Familiarity with HR/Benefits technology platforms is a plus.

• Knowledge of HRIS systems such as Workday or ADP is an added advantage.

🏝️ Benefits

• 95% coverage of medical, dental, and vision expenses.

• One-time $250 Work From Home setup allowance.

• Annual $500 Learning & Development benefit.

• $150 per month for cell phone and internet expenses.

• $100 per month for wellness initiatives.

• $100 per month for co-working and commuter-related costs.

• Multiple team onsite events throughout the year.

• Flexible Paid Time Off (PTO).

• Equity opportunities.