Technical Account Manager

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Oversee the execution and delivery of both standard and customized customer integrations.

• Set up and maintain identity management solutions, including SSO, SAML, SCIM, and JIT provisioning.

• Conduct post-launch identity migrations for customers.

• Collaborate with customers and Engineering to coordinate custom API integration projects.

• Manage timelines for technical implementations and ensure positive customer outcomes.

• Provide GraphQL API integrations for Metrics Widgets.

• Set up and support Resource Library sFTP integrations.

• Implement and maintain BigQuery Data Connector integrations.

• Lead sophisticated data exchange solutions and future data product initiatives.

• Counsel customers on data architecture, API best practices, integrations, reporting, data services, and platform best practices.

• Convert business needs into scalable technical solutions and pinpoint opportunities for workflow automation.

• Collaborate with Sales, Solutions Consulting, and Account Management on technical strategies and revenue prospects.

• Work together with Product and Engineering teams to incorporate customer feedback and enhance the platform.

• Act as a Tier 3 escalation point for complicated integration and API challenges.

• Resolve issues related to authentication, provisioning, API, and data synchronization.

• Create technical documentation and best practices for both customers and internal teams.

• Train and empower internal teams.

• Spearhead strategic cross-functional technical initiatives and complex implementations.

⛳️ Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a related customer-facing technical role within a B2B SaaS context.

• Proven experience working with enterprise clients, ideally within the retail technology sector.

• Practical experience in implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.

• Familiarity with SSO, SAML, SCIM, OAuth, or enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping.

• Experience in delivering customer-focused technical implementation or professional services engagements.

• Strong grasp of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.

• Professional-level proficiency in English, both written and spoken.

• Legally authorized to work in Argentina.

• Ability to support EU and North American markets across various time zones.

• Nice-to-have: SQL, PostgreSQL, MySQL, Ruby on Rails, modern web architectures, BigQuery, Jira/Confluence, Metabase, and experience in the retail industry or retail operations.

🏝️ Benefits

• Remote-first culture: Join a high-performing, fully remote team and work in your preferred environment.

• Stock options and significant ownership in a rapidly growing, venture-backed organization.

• Flexible time-off policy.

• Monthly stipend for coffee-shop expenses.

• Fully paid one-month sabbatical after five years of service.

• Comprehensive medical, dental, and vision insurance policies.

• Annual company retreats.

• Paid day off each quarter to volunteer for a nonprofit organization.

• Unlimited access to Udemy Business.

• Career development discussions with your manager to facilitate compensation growth.