Technical Account Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee both standard and custom integration implementations for customers.

• Set up and provide support for identity management solutions including SSO, SAML, SCIM, and JIT provisioning.

• Carry out post-launch identity migrations for customers.

• Coordinate custom API integration projects with clients and the Engineering team.

• Manage timelines for technical implementations and ensure customer satisfaction.

• Deliver GraphQL API integrations for Metrics Widgets.

• Set up and support Resource Library sFTP integrations.

• Implement and maintain BigQuery Data Connector integrations.

• Lead advanced data exchange initiatives and future data product implementations.

• Provide guidance to customers regarding data architecture and best practices for APIs.

• Act as a trusted technical advisor during the entire customer lifecycle.

• Convert business requirements into scalable technical solutions.

• Identify opportunities for workflow enhancements through integrations and automation.

• Assist Sales and Solutions Consulting teams during the sales process.

• Support Account Managers by developing technical strategies for upsell opportunities.

• Consult on reporting, Metabase, and other technical solutions.

• Collaborate with Product and Engineering teams to incorporate customer feedback and enhance the platform.

• Serve as a Tier 3 escalation point for complex integration and API-related issues.

• Diagnose challenges related to authentication, provisioning, API, and data synchronization.

• Partner with Engineering to resolve intricate technical issues.

• Maintain consistent communication with customers during investigative processes.

• Create customer-facing API, integration, and technical documentation.

• Generate internal documentation, best practices, training resources, and enablement materials.

• Lead strategic cross-functional technical projects and complex implementations.

• Engage in approved strategic initiatives prioritized by leadership.

⛳️ Requirements

• A minimum of 4 years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.

• Experience with enterprise customers, ideally within the retail technology sector.

• Practical experience in implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.

• Familiarity with SSO, SAML, SCIM, OAuth, or enterprise identity providers such as Okta, Azure AD, Google Workspace, and Ping.

• Proven experience in delivering customer-focused technical implementations or professional services engagements.

• Strong understanding of REST and/or GraphQL APIs, web services, authentication techniques, and data exchange principles.

• Professional proficiency in English, both written and spoken.

• Ability to support EU and North American markets with flexibility across time zones.

• Nice-to-have: familiarity with SQL, PostgreSQL, MySQL, relational databases, Ruby on Rails, BigQuery, Jira/Confluence, Metabase, and retail operations teams.

🏝️ Benefits

• Emphasis on a remote-first culture and fully remote work options.

• Opportunity for stock options and meaningful ownership.

• Flexible time-off policy.

• Monthly stipend for coffee-shop expenses.

• Fully paid one-month sabbatical after five years of service.

• Comprehensive medical, dental, and vision coverage.

• Annual company retreats.

• Paid day off each quarter dedicated to volunteering.

• Unlimited access to Udemy Business for professional development.

• Regular career development discussions with your manager.

• A diverse and inclusive workplace environment.