Technical Account Manager, Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with strategic and enterprise ClickHouse users, customers, and prospects identified by ClickHouse Sales on onboarding, production launches, and POCs.

• Offer architectural, technical, and migration guidance and support.

• Lead initiatives, escalations, and meetings to ensure ongoing user and customer success.

• Manage and supervise L3 Support Cases and Escalations, closely coordinating with the Support L1/L2 team.

• Collaborate with Product Management, Engineering, and Sales to aid in the development of the roadmap and account strategies.

• Be accessible and available as per scheduling and onsite travel needs to provide high-quality 24x7 Support in a global, distributed setting.

• Assist in recruiting and mentoring new team members.

• Contribute to the creation of Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA requirements.

⛳️ Requirements

• Over 5 years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.

• More than 5 years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems.

• Strong technical knowledge in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data.

• Proven experience in leading and delivering large-scale technical projects with multiple seasoned engineers.

• Proficiency with a public cloud provider such as AWS, GCP, or Azure and its infrastructure-as-a-service offerings like EC2.

• Exceptional communication skills and the ability to work in a customer-facing capacity with Support Services, Engineering, and Sales teams.

• A mindset focused on teamwork, global engagement, empathy, and solving challenging problems.

• Self-motivated, inquisitive, and committed to continuous learning and personal development.

• Willingness to travel regionally for onsite customer visits, currently estimated at up to 35% of the time.

🏝️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly, operating in over 20 countries.

• Employer contributions towards your healthcare expenses.

• All new team members receive stock options upon joining our company.

• Flexible time off in the US, with generous entitlements in other regions.

• A $500 Home office setup allowance for remote employees.

• Opportunities to connect with colleagues at company-wide offsites.