Tech Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Support customers in setting up their accounts and resolving technical challenges that necessitate web development expertise

• Act as a primary technical resource, addressing urgent issues promptly while creating documentation to empower customers to self-solve in the future

• Diagnose and fix customer technical problems

• Assist customers with product setup and configuration guidance

• Address urgent matters swiftly and ensure their successful resolution

• Create and update help documentation for frequent issues and standard setup processes

• Report bugs and product concerns to the engineering team with detailed reproduction instructions

⛳️ Requirements

• Solid understanding of web development principles: HTML, CSS, JavaScript, DevTools, basic networking, and web vitals

• Excellent written and verbal communication skills in English

• Patient and customer-oriented; capable of clearly communicating technical ideas to non-technical users

• Ability to remain calm and effective in high-pressure situations

• Experience with Shopify is a significant advantage, particularly with Shopify themes

• Previous experience in a technical support or solutions-oriented role

• Proficiency in writing technical documentation intended for public use

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development