Tech Support Agent, German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage technical inquiries and incidents within the 2nd Level Support team.

• Analyze and resolve intricate issues concerning: Domains & DNS, Hosting, Email services, and Web technologies.

• Take charge of escalations from the 1st Level Support and ensure they are fully resolved.

• Collaborate with internal teams, partners, and domain registries.

• Document solutions and actively contribute to the ongoing enhancement of processes and service quality.

• Provide customer support through chat, email, and phone when necessary.

• Aid in project implementation and coordination.

• Engage in cross-functional technical projects.

⛳️ Requirements

• Native or equivalent-level proficiency in German (both written and spoken) – essential.

• Fluent in English – essential.

• Commercial or technical diploma in IT or a related discipline.

• Prior experience in customer service, preferably in a technical setting.

• Strong customer-oriented attitude.

• A genuine team player with exceptional communication abilities.

• Organized, structured, and detail-focused work approach.

• Quick learner with a strong technical inclination, especially in web technologies and website design.

• Familiarity with CMS systems (WordPress) is an advantage.

• Right to Work.

🏝️ Benefits

• Come as you are.

• Diversity & Inclusion are fundamental to our values.