Tech Customer Support Analyst III

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide advanced technical support at a second-level across various platforms and disciplines

• Address incidents and service requests with professionalism and promptness

• Offer clear, concise, and timely updates to stakeholders regarding issue status and workload

• Work collaboratively with cross-functional teams to achieve project objectives

• Adhere to security protocols for proper delegation of accounts and permissions

• Effectively manage customer support cases in accordance with established support protocols and service standards

⛳️ Requirements

• 2–3 years of relevant experience in application support or customer-facing positions

• Strong analytical and problem-solving abilities

• Customer service orientation with a dedication to ensuring customer satisfaction

• Proficiency in PC environments, including Windows OS, internet usage, and web browsers

• Experience with SQL and DevTools

• Familiarity with databases and cloud technologies is a plus

🏝️ Benefits

• Numerous wellbeing initiatives

• Shared parental leave

• Study assistance

• Sabbaticals

• Healthy work/life balance