Commission Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for inquiries, disputes, and troubleshooting related to commissions.

• Investigate commission-related issues by analyzing source data, plan logic, transaction history, and reporting outputs.

• Collaborate with Regional EVPs, MDs, and the Commission team to address discrepancies.

• Identify underlying causes of recurring commission issues and suggest process enhancements.

• Assist with the accurate interpretation of commission plans, crediting rules, and payout logic.

• Connect business leaders with the Commission team and Enterprise Data Analytics.

• Convert stakeholder inquiries into analytical requirements and actionable next steps.

• Facilitate team alignment when issues involve multiple systems, owners, or perspectives.

• De-escalate sensitive matters and promote productive outcomes through effective communication and conflict resolution.

• Provide responsive, thoughtful, and data-driven support to field leadership.

• Analyze commission data using Salesforce, Power BI, and Xactly or similar tools.

• Ensure the accuracy of commission-related reporting and consistency between operational systems and downstream reporting.

• Monitor trends, anomalies, and exceptions that may impact payouts and reporting accuracy.

• Enhance visibility into commissions, credits, and performance metrics.

• Document business rules, recurring issues, and resolution trends.

• Streamline commission workflows, issue tracking, and communication with stakeholders.

• Utilize AI tools for automation, investigation, summarization, and process efficiency.

• Develop repeatable processes that minimize manual effort and improve response times.

• Contribute to commission-related analytics, governance, and operational rhythms.

• Report to Jason Jewell on the Insights team and collaborate with Regional EVPs, Managing Directors, the Commission team, and Enterprise Data Analytics.

⛳️ Requirements

• A minimum of 3 years of experience in commissions, sales operations, revenue operations, finance analytics, or a similar analytical role.

• Strong comprehension of sales commissions, crediting concepts, and issue resolution processes.

• Proficient in Salesforce, Power BI, and Xactly or similar reporting and analytics tools.

• Capability to troubleshoot complex data or compensation-related issues across various stakeholders.

• Strong interpersonal abilities to influence, mediate, and resolve conflicts professionally.

• Exceptional analytical, organizational, and communication skills.

• Ability to handle sensitive information with discretion and sound judgment.

• Proficient in Excel and general data analysis methodologies.

• Experience in a high-growth, matrixed, or services-led organization is preferred.

• Familiarity with commission plan administration, payout processes, or sales compensation operations is preferred.

• Experience working with executive sales leadership and cross-functional analytics teams is preferred.

• Exposure to AI tools or automation platforms is preferred.

• Experience in documenting business processes, requirements, or data definitions is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k).

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Cross-department training and development opportunities.

• Sponsorship for certifications and credentials to support ongoing learning.

• Access to a multi-million-dollar technology lab.