Teamlead Customer Success – Native or Fluent German

This is a fully remote position, open to applicants in Europe.

📋 Description

• You are responsible for overseeing all team projects, setting intelligent goals, and breaking them down into actionable steps to achieve success.

• Your role includes fostering the growth and development of your team members.

• You actively engage in weekly priority meetings, contributing to the company's strategic direction.

• You manage leave requests, ensuring that the department maintains optimal staffing at all times.

• As an Account/Strategy Manager, you expertly guide our clients throughout their entire experience by outlining clear next steps in one-on-one strategy meetings, proactively providing relevant resources, and collaborating closely with the team to guarantee an exceptional customer journey and continual insights for the team.

⛳️ Requirements

• Proven experience in Customer Success and client management.

• Ability to coach and positively lead both yourself and others.

• Creativity and a knack for innovation to devise new strategies and solutions.

• Resilience and adaptability to maintain composure in challenging situations.

• A sense of self-responsibility, reliability, and a methodical approach to work.

• Proactive attitude and passion for the success of your clients and team.

• Proficiency in German at a C1 level is required.

🏝️ Benefits

• Work from anywhere | We are a global remote team that values freedom and delivers results.

• Individual growth plans | With us, you get a career, not just a job — one that challenges you.

• High performance through OKRs & KPIs | You are evaluated by clear goals, not by your presence.

• Unlimited vacation policy | Full freedom as long as you achieve results.

• Exclusive team retreats | We regularly gather the remote team in inspiring locations.

• Top-level workshops & sparring | Direct access to founders with a €35M track record.

• Radical team spirit | We celebrate successes, challenge each other, and grow together.

• Ownership instead of hierarchy | Your ideas carry more weight than your title.

• Expert access | Regular sessions with international experts on topics such as business, travel, and life abroad — growth goes beyond work.