Team Manager – Microsoft 365

This is a fully remote position, open to applicants in India.

📋 Description

• Your role involves overseeing team operations, innovating solutions, and adapting existing methods and procedures as necessary.

• You are tasked with comprehending the strategic direction established by senior management, effectively conveying team objectives and deliverables, and keeping the team informed of any changes.

• You will provide mentorship to our in-house Management Trainee.

• It is essential to monitor NSAT Scores closely and evaluate the productivity of team members.

• You will be responsible for onboarding new hires, including Engineers and Team Leaders, regarding the technical support process.

• Recognizing high performance and rewarding achievements is an important aspect of your role.

• You will delegate tasks, establish deadlines, and manage daily operations.

• Providing timely feedback to team members and resolving issues is crucial.

• You will foster a culture of open communication and create an inspiring team environment.

• Your responsibilities include guiding, training, and mentoring team members to enhance productivity.

• You will be responsible for devising strategies to approach tasks and developing plans to achieve them.

• Leading by example in professionalism, communication, and technical expertise is a key expectation.

⛳️ Requirements

• A graduate with at least 5-6 years of experience as a Team Manager in the Technical Support process.

• Proficient knowledge of MS Office is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive and collaborative team environment.

• Comprehensive health and wellness programs.