Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver American Sign Language interpreting services on the VRS platform.

• Align management goals with the objectives of interpreting operations.

• Collaborate with the Regional Manager to strategize the growth of interpreting business lines (VRS, Community, and VRI).

• Oversee the everyday operations of interpreting services, which include call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.

• Supervise a team of around 35 interpreting professionals.

• Manage performance evaluations for interpreters.

• Authorize scheduling for all interpreters across all operational domains.

• Work in conjunction with HR and Recruiting to identify and hire interpreters.

• Approve timekeeping and attendance, including leave requests, for all interpreters as necessary.

• Cultivate relationships with local community leaders.

• Collaborate closely with schedulers and business development team members to ensure client service and satisfaction.

• Provide guidance to interpreters regarding their well-being and professional care.

• Generate precise reports on team performance, operational efficiencies, and quality metrics.

• Maintain direct communication with the Regional Manager concerning all operational matters.

• Ensure the Interpreting Operations Team fulfills its mission of delighting customers and serving teams by fostering a work culture that is inclusive, welcoming, and open.

• Partner with members of the department’s support management team to achieve department-wide goals.

• Perform additional duties as assigned to support partners, colleagues, and interpreters throughout the organization.

⛳️ Requirements

• Must be fluent in American Sign Language and spoken English, possessing accurate interpreting skills and comprehensive knowledge of the NAD-RID Code of Professional Conduct.

• Must successfully complete the internal interpreting assessment.

• Required to work 20 hours weekly on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be pre-scheduled based on staffing needs and demand.)

• Associate's degree in Business Management or a related field is required; a Bachelor’s Degree is highly preferred.

• A minimum of three years of supervisory experience, ideally in an interpreting-related setting, with a focus on coaching and mentoring others.

• In-depth understanding of deaf culture and the interpreting profession.

• Familiar with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.

• Proficient in specialized software related to departmental operations, including IM Service, databases, Internet, spreadsheets, presentation, and word processing applications.

• Strong time management skills to effectively handle multiple competing priorities and demands, with the ability to perform well under pressure.

• Knowledge and skills in budgeting and finance for monitoring operational profitability.

• Ability to communicate effectively, present information, and respond to inquiries from employees, clients, customers, managers, and the public.

• Basic mathematical skills, including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

• Familiarity with departmental operations and organizational policies, processes, and procedures.

• Human resources management capabilities for hiring and training employees, assessing work performance, addressing employee relations issues, and resolving conflicts.

• Management skills to set priorities and efficiently supervise and develop assigned staff to achieve optimal skill and performance levels.

• Strong interpersonal skills to foster effective working relationships with staff, customers, community groups, and individuals.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Supportive work environment that values diversity and inclusion.