Team Leader – Turkish, English

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee a team of approximately 10 to 12 remote support agents

• Serve as the primary liaison for your team

• Provide coaching and assistance with daily challenges

• Track and enhance performance metrics (KPIs)

• Facilitate training on tools, soft skills, and support channels

• Work in collaboration with departments such as Training, Quality Assurance, and HR

• Conduct interviews and assist in the onboarding process for new team members

⛳️ Requirements

• Fluent in Turkish (C1 or above) and English (B2+)

• At least 1 year of experience in a leadership role within a customer support or contact center setting

• Familiar with contact center metrics and performance evaluation

• Able to adapt to changes in a dynamic environment

• Preferred: Interest in gaming or tech support

🏝️ Benefits

• Work remotely

• Access to coaching and training programs

• Opportunities for personal development and career progression