Team Leader OneSource, Southern France

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure that PerkinElmer and client QHSE (Quality, Health, Safety & Environment) guidelines are understood and adhered to by field personnel.

• Optimize service schedules for field technicians as organized by the Client Manager(s).

• Monitor inventory levels and ensure the proper management of spare parts stock.

• Act as the technical authority for services provided on client equipment, offering technical advice, application support, failure-management strategies, and crisis management.

• Oversee the completion of planned services by technicians in accordance with established objectives.

• Ensure that teams document the services performed in PerkinElmer’s maintenance management system utilized at the client site and, if necessary, in the client’s own IT system.

• Supervise the accurate processing of billable services by the designated service(s).

• Contribute to the effective operational and financial management of relationships with external service providers and assist in their evaluation.

• Analyze key performance indicators (KPIs), recognize deviations, and formulate and execute necessary action plans.

• Assist in creating operational reports and communicating them to clients.

• Address all client complaints in accordance with internal guidelines.

• Suggest and implement procedures and processes aimed at continuously enhancing quality, cost-efficiency, and duration of interventions.

• Advocate for the advantages of the OneSource program to technical services, laboratory managers, and on-site users.

• Ensure the upkeep of PerkinElmer premises at client sites and generally maintain PerkinElmer’s reputation with clients.

• Serve as the primary liaison for the client’s technical contracting authority and organize and lead monthly meetings with them.

• Maintain regular communication with the business/sales team regarding leads, concerns, and challenging client situations, ensuring that technical teams escalate this information as needed.

• Report competitive insights and trends that could influence the Service OneSource growth strategy.

• Manage the contracted equipment base within your territory and ensure that the installed base is maintained year over year.

• Collaborate with site contacts on contract renewals.

• Participate in selling service contracts in partnership with relevant stakeholders.

• Execute a sales strategy for consumables, training, OQ (Operational Qualification), additional workstations, relocations, and other billable supplementary services.

⛳️ Requirements

• Diploma or degree equivalent to Bac+2 to Bac+5 in a scientific field such as chemistry/biology, physics, or electronics, or equivalent experience.

• Experience in a laboratory setting and familiarity with relevant rules and procedures.

• Knowledge of equipment typically used in laboratories, including HPLC/GC, centrifuges, dissolution testers, temperature & humidity measurement devices, and PSM hoods (this list is not exhaustive).

• Professional working proficiency in English (reading, writing, and speaking).

• Intermediate proficiency in Microsoft Office suite.

🏝️ Benefits

• Company health insurance.

• Company car.

• Meal vouchers.

• Profit-sharing and employee bonus programs.

• RTT (reduction in working time / additional time off).