Team Leader – Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily leadership, guidance, and support to Inside Sales Representatives.

• Mentor and coach team members to enhance sales effectiveness, product knowledge, customer interaction, and professional growth.

• Assess individual and team performance against set sales targets and key performance indicators (KPIs).

• Facilitate regular performance evaluations and offer constructive feedback and development plans.

• Aid in the onboarding, training, and ongoing development of both new and existing team members.

• Cultivate a collaborative, customer-centric, and results-driven team atmosphere.

• Assist in the implementation of regional sales strategies to meet revenue, market share, and customer retention objectives.

• Contribute to prospecting efforts, lead generation, and pipeline management within designated territories.

• Monitor sales activities, follow up on quotations, engage with customers, and track opportunity progression.

• Collaborate closely with Inside Sales Representatives to identify and target high-priority accounts.

• Provide support for customer escalations and complex sales scenarios as necessary.

• Analyze sales trends and propose strategies to enhance performance and boost market penetration.

• Maintain a comprehensive understanding of Rittal's product offerings, applications, markets, and distribution channels.

• Ensure exceptional customer satisfaction through prompt communication, responsiveness, and effective problem resolution.

• Work in conjunction with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to optimize customer support and sales efficacy.

• Assist with customer visits, trade shows, and sales events as needed.

• Act as a role model in nurturing strong customer relationships and providing outstanding service.

• Review sales reports, metrics, and performance dashboards to evaluate business outcomes.

• Relay sales opportunities, market trends, competitive insights, and customer feedback to management.

• Ensure adherence to company policies, procedures, and sales protocols.

• Identify avenues for process enhancements and increased team productivity.

• Support management with workforce planning, scheduling, and resource distribution.

• Execute other duties and responsibilities as assigned.

⛳️ Requirements

• A minimum of 5 years of sales experience, ideally in industrial, manufacturing, technical, or B2B sales settings.

• A bachelor's degree in Business, Marketing, Engineering, or a related discipline is preferred.

• An equivalent combination of education and experience may also be considered.

• Prior experience in team leadership, employee mentoring, or a lead role is preferred.

• Experience collaborating with distributors, manufacturer representatives, and field sales teams is highly desirable.

• Strong leadership, coaching, and team development capabilities.

• In-depth understanding of consultative sales methodologies and customer relationship management.

• Technical proficiency with the ability to grasp industrial products and applications.

• Exceptional verbal, written, presentation, and interpersonal communication skills.

• Strong analytical, problem-solving, and decision-making skills.

• Effective organizational, time management, and prioritization abilities.

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and CRM software.

• Self-motivated, goal-oriented, and capable of excelling in a remote work environment.

• Ability to influence and collaborate across various functions and organizational levels.

🏝️ Benefits

• Flexible remote/home office work environment.

• Travel up to 25% for customer visits, trade shows, training, and team meetings.

• Regular engagement with customers, distributors, field sales teams, and internal departments.