Specialist I, Inside Sales Development

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main point of contact for channel partners through phone and email communication.

• Utilize a consultative selling approach to comprehend partner requirements, suggest appropriate Shure products, and assist them in late-stage opportunity expansion with support from senior team members.

• Ensure accurate pipeline data is maintained in CRM systems, providing visibility into partner activities, opportunity statuses, and projected revenue.

• Connect with partners through outbound outreach, campaigns, and follow-ups to enhance awareness and adoption of Shure solutions.

• Identify and qualify opportunities generated by channels, supporting opportunity development across assigned partner accounts.

• Help process dealer/distributor purchase orders with precision and efficiency; communicate updates regarding inventory, pricing inquiries, order modifications, and expedite requests as necessary; relay status updates and expectations to partners.

• Address routine post-sale questions and concerns.

• Foster a positive customer experience by coordinating with Sales, Service/Support, Credit, Product Management, and Operations to ensure timely follow-ups and communication.

⛳️ Requirements

• A Bachelor's degree in business or a related professional field.

• 0-2 years of experience in inside sales, sales development, or customer-facing support positions.

• Exceptional written and verbal communication skills along with relationship-building abilities, prioritizing a customer-first approach.

• A consultative mindset—curious, empathetic, and focused on resolving issues rather than merely selling products.

• Comfort with outbound outreach, lead qualification, and managing multiple discussions concurrently.

• Familiarity with CRM systems (Salesforce or similar) and a disciplined approach to managing pipelines.

• Ability to collaborate cross-functionally with sales, marketing, and customer experience teams.

• A proactive, self-motivated attitude with a dedication to helping partners achieve success.

• Experience with order management software (SAP is highly preferred).

• Proficiency in using CRM and quoting tools (Salesforce and CPQ preferred).

🏝️ Benefits

• Comprehensive healthcare coverage.

• Mental health and retirement savings plans.

• Generous paid time off programs.

• Employee discounts.

• Opportunities for professional development.

• Initiatives promoting work-life balance.

• Employee recognition programs.

• Opportunities for volunteering and community involvement.