Team Leader II, Spanish Bilingual, Customer Service – Vehicle App

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and guide a team.

• Act as the main point of contact for clients, operations managers, and the operations director.

• Track and evaluate operational KPIs.

• Maintain an analytical perspective on processes.

• Review and revise reports as necessary.

• Organize and manage work schedules.

• Finalize and oversee timesheets and time records.

• Offer constructive feedback.

• Supervise direct reports.

⛳️ Requirements

• Must be at least 18 years old.

• A Bachelor’s degree in Communications or a related field is required.

• Ideally, a minimum of 6 months’ experience in customer operations.

• Familiarity with metrics such as Service Level, ABS (absenteeism), and Quality.

• Intermediate skills in computers, typing, and Microsoft Office.

• Proficient in Spanish (written, reading, and verbal) — will be evaluated during one of the selection phases.

• Strong customer orientation.

• Excellent verbal and written communication abilities.

• Good planning and organizational capabilities.

• Adaptability and flexibility.

• Skills in negotiation, persuasion, and argumentation.

• Strong interpersonal abilities.

• Proven leadership qualities.

• Must have convenient access to the Atento Cabula Unit (Cabula, BA).

🏝️ Benefits

• Transportation allowance.

• Home office cost allowance.

• Meal vouchers and/or food vouchers.

• Life insurance coverage.

• Funeral assistance provided.

• Childcare support, including assistance for special-needs children.

• Employee discounts on various products.

• Dental insurance coverage.

• Medical/health insurance coverage.

• Pet insurance plan.

• Payroll-deductible loan/advance option (Bulla).

• Discounts on gym memberships and sports activities.

• Partnerships with educational institutions offering discounted courses.

• Career development plans available.