Team Leader – Desktop Support

This is a fully remote position, open to applicants in India.

📋 Description

• In your role as the leader of a team of Remote Technical Support Engineers, you will oversee the daily planning and operations of your team.

• You are required to be organized and capable of managing responsibilities effectively.

• Deliver remote technical assistance to international clients through phone, email, chat, and remote desktop tools.

• Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals.

• Establish and configure VPN connections to ensure secure remote access.

• Implement and support multi-factor authentication (MFA) solutions, including Yubikey.

• Record support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems.

• Offer training and guidance to international end-users on IT best practices and procedures.

• Keep abreast of emerging technologies and industry trends.

⛳️ Requirements

• A minimum of 2 years of experience as a team leader in remote desktop support, ideally with international clients.

• Expertise in utilizing remote support tools and technologies.

• Strong troubleshooting abilities with a knack for diagnosing and resolving technical issues promptly.

• Familiarity with MFA solutions, such as Yubikey, and VPN technologies.

• Outstanding communication skills and cultural sensitivity for effective interaction with clients from diverse backgrounds.

• Capability to work independently and collaborate efficiently in a remote team setting.

• Experience with collaboration tools like Slack for communication and Jira for ticket management.

🏝️ Benefits

• Competitive industry salaries.

• Comprehensive benefits packages.

• Prioritization of well-being.

• An inclusive environment.

• Opportunities for professional growth.

• Encouragement of internal mobility.