Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and direct a team of customer service representatives.

• Evaluate team performance and offer constructive feedback and coaching.

• Manage escalated customer inquiries and resolve issues effectively.

• Work collaboratively with management to identify opportunities for process enhancement.

⛳️ Requirements

• At least 3 years of experience as a Team Leader in a BPO or a comparable setting.

• Applicants must be based in the Philippines.

• Excellent leadership, communication, and problem-solving abilities.

• Capability to excel in a dynamic, remote work environment.

🏝️ Benefits

• Competitive salary

• 100% Remote work set-up.

• Opportunities for professional development and career growth.