Team Lead, VOE

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead, guide, and mentor a team of VOE Specialists.

• Manage daily VOE operations.

• Ensure team Quality Assurance (QA) performance is maintained.

• Document and verify employment verification records.

• Foster outstanding customer service.

• Prepare and sustain operational reports.

⛳️ Requirements

• Bachelor’s Degree from a four (4) year College or University.

• 4–6 years of experience in a Call Center, Customer Service, or Mortgage Operations setting.

• 1–2 years in a leadership or supervisory capacity.

• Advanced skills in Microsoft Office (Excel, Outlook, Word).

• Knowledge of mortgage processing platforms, LOS systems, and verification tools.

• Excellent verbal and written communication skills in English.

🏝️ Benefits

• Exceptional customer service.

• Coaching and mentoring.

• Training and development opportunities.