Team Lead – Salesforce

This is a fully remote position, open to applicants in India.

📋 Description

• Guide, mentor, and oversee a team of Salesforce Administrators through individual meetings, objective setting, performance evaluations, career growth, and daily assistance.

• Establish team priorities, allocate tasks, balance workloads, eliminate obstacles, and ensure quality and punctual delivery.

• Offer technical and functional support, review solutions and configurations, and advocate for Salesforce best practices and documentation.

• Act as the primary escalation point for team members and operational challenges.

• Relay risks, dependencies, and updates to SaaS Applications leadership and business stakeholders.

• Manage Salesforce environments, including user accounts, roles, profiles, permission sets, and security configurations.

• Configure and tailor Salesforce objects, fields, page layouts, record types, validation rules, Flows, and Process Builder.

• Collect stakeholder requirements and implement scalable Salesforce solutions.

• Assist with CPQ and Billing setups and ensure accurate quote-to-cash processes.

• Lead or assist with Salesforce integrations with enterprise systems, utilizing middleware such as MuleSoft.

• Track performance, perform audits, and enhance usability and security.

• Develop and maintain reports and dashboards.

• Document configurations, processes, decisions, and best practices.

• Conduct training and knowledge-sharing sessions.

• Remain up-to-date with Salesforce releases and suggest platform improvements.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related discipline.

• Over 8 years of practical Salesforce administration experience, including senior-level oversight for Sales Cloud, CPQ, and Billing.

• Proven experience in leading, managing, or formally mentoring Salesforce Administrators; experience supervising a small team is preferred.

• Strong leadership abilities, including coaching, delegation, performance feedback, conflict resolution, and team development.

• Capability to prioritize team workload, manage competing demands, and clearly communicate delivery status, risks, and dependencies.

• Solid understanding of Salesforce data models, security, and automation tools.

• Familiarity with integration tools and methods for connecting Salesforce with other systems.

• Excellent problem-solving and analytical capabilities.

• Strong communication and stakeholder management skills.

• Salesforce Administrator certification is mandatory.

• Advanced Administrator or Platform App Builder certification is preferred.

• Experience in Agile/SCRUM environments using JIRA.

• Knowledge of quote-to-cash, billing, or financial process automation.

• Exposure to Snowflake, Power BI, and Certinia is an advantage.

• Proficient understanding of AI-assisted tools and workflows.

• Ability to utilize effective prompting techniques.

• Willingness to learn and adopt new AI-enabled tools.

• Awareness of responsible AI practices, including data privacy, security, and verification of AI-generated outputs.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend benefits to dependents.

• Paid time off and company holidays, along with additional leave entitlements as per policy.

• Flexible work arrangements to foster work-life balance.

• Opportunities for learning and development to support ongoing growth and skill enhancement.

• Employee wellness initiatives and programs focused on both physical and mental well-being.

• Retirement and statutory benefits aligned with Indian regulations.

• An inclusive and people-first culture, emphasizing collaboration and ownership.

• Cross-department training and development opportunities.

• Sponsorship for certifications and credentials to facilitate ongoing learning.