Team Lead Operations – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the team leader for the Neurology Patient Access team.

• Ensure the seamless operation of daily activities.

• Provide support to staff with operational inquiries and escalated calls.

• Conduct monthly quality assurance by reviewing staff phone calls.

• Step in to cover for colleagues during their absence.

• Engage in the training of new team members.

• Hold monthly one-on-one meetings with staff members.

• Drive team initiatives focused on department-specific collections within a payor.

• Assist staff in addressing department-specific challenges.

• Identify and resolve trends related to departments and payors.

⛳️ Requirements

• High school diploma or equivalent certification.

• Minimum of 2 years of experience in Insurance or Collections.

• Proficient in ICD 9 and CPT Coding, as well as ICD-9-CM.

• No specific certification or professional license is required for this role.

• A driver's license is not necessary for this position.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick leave.

• Competitive health insurance plans featuring priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan, with university contributions beginning at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• 4 weeks of caregiver leave to bond with your newborn.

• Family care resources to assist with ongoing childcare needs.

• Tuition coverage for dependent undergraduate-level college tuition up to 100% at WashU and 40% at other institutions after seven years with us.