Team Lead Customer Success, Aftersales, Heat Pump

This is a fully remote position, open to applicants in Germany.

📋 Description

• Strategic establishment and growth: Creation of frameworks, processes, and KPIs for the aftersales division

• Comprehensive customer engagement: Support following installation and management of customer inquiries

• Performance and KPI oversight: Establishment of pertinent metrics and data-driven leadership of the team

• Process and escalation oversight: Formulation of standardized protocols and escalation routes

• Team management and leadership: Guiding and nurturing the aftersales team

⛳️ Requirements

• Minimum of 2 years of proven leadership experience in this field

• Experience in leading teams within aftersales or customer success environments

• Practical expertise and a methodical approach to work

• Capacity to strategically address operational challenges

🏝️ Benefits

• 30 days of vacation

• Option to work remotely

• Flexible working hours

• Transparent communication and flat organizational structures