Team Lead – Customer Compliance

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Conduct KYC, verify documents, and perform screening checks.

• Establish benchmarks for precision, meticulousness, efficiency, and uniformity.

• Address intricate or sensitive compliance issues and assist in making challenging decisions.

• Act as a compliance exemplar for the team.

• Oversee and mentor members of the Customer Compliance team.

• Assess individual and collective performance in terms of quality and efficiency.

• Offer consistent feedback and coaching.

• Assist in prioritizing tasks and managing complex customer situations.

• Ensure that customer documentation adheres to KYC and business standards.

• Sustain verification and screening protocols throughout the customer journey.

• Oversee compliance during post-registration, pre-invoice, and pre-pickup phases.

• Detect gaps, risks, bottlenecks, and recurring procedural challenges.

• Enhance workflows, boost automation, and minimize manual processes.

• Keep abreast of KYC regulations and best practices in the European automotive sector.

• Recognize and escalate compliance-related risks.

• Reach out to customers for further information, clarification, or additional documentation.

• Clarify compliance requirements and assist customers through the verification process.

• Manage sensitive conversations with customers.

• Collaborate with Sales, Customer Support, Finance, Back Office, and other departments.

• Relay account approvals or pending requirements.

• Ensure seamless transfer of compliant accounts to the appropriate teams.

⛳️ Requirements

• Prior experience in Compliance, KYC, AML, Customer Verification, Back Office, Operations, or Administration.

• Experience in a team lead, senior, supervisory, or coaching capacity is a significant advantage.

• Strong grasp of KYC principles and customer verification methods.

• Genuine passion for compliance and staying informed about evolving regulatory standards.

• Exceptional attention to detail.

• Outstanding organizational and prioritization abilities.

• A methodical and analytical approach to problem-solving.

• A mindset focused on continuous improvement.

• Interest in automation, process optimization, and developing scalable operational workflows.

• Capacity to make informed decisions when faced with incomplete or complex data.

• Strong communication skills with confidence in direct customer interactions.

• High level of responsibility, dependability, and ownership.

• Ability to work autonomously while also guiding and supporting a team.

• Comfortable in a dynamic international setting.

• Proficient in English; knowledge of other European languages is advantageous.

• Experience in the automotive industry or familiarity with the European automotive market is a plus.

🏝️ Benefits

• Fully remote position, allowing you to work from home.

• Flexible working hours from Monday to Friday.

• Contractor agreement with a competitive hourly wage.

• A proactive leadership role with considerable ownership and influence over compliance operations.

• The chance to enhance and establish processes as the company scales.

• An opportunity to contribute to the automation and digitalization of compliance functions.

• Work in an international, rapidly growing company that values initiative, creativity, and ambition.

• A collaborative atmosphere with a direct impact on business operations.

• Annual team-building event.