This is a fully remote position, open to applicants in New Jersey.

• Lead and motivate a group of skilled professionals to deliver impactful services.

• Enhance workflows by identifying bottlenecks and removing obstacles to maximize team performance.

• Advocate for high-quality outputs throughout the technical services life-cycle.

• Interact with client stakeholders to ensure alignment on project status and provide constructive feedback to facilitate team development.

• Work alongside Delivery Managers to prioritize customer service needs.

• Guide teams through technological and procedural challenges using data insights.

• Address and resolve complex service-related challenges.

• Form agile teams to adapt to changing customer requirements.

• Demonstrated experience in leading technical teams through incident, problem, and change management, along with root cause analysis.

• A minimum of 5 years in technical resolution and support roles.

• Strong communication skills to effectively engage with both technical and customer stakeholders.

• Industry-recognized certifications in relevant support areas (e.g., Public/Private Cloud, Mainframe, etc.).

• Proficiency in English is required.

• Kyndryl’s discretionary annual bonus program.

• Comprehensive benefits package including medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

Team Lead

People also viewed