Talent Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, modify, publish, and maintain digital modules, presentations, facilitator materials, transcripts, videos, activities, job aids, and associated resources.

• Convert subject matter expert content into clear learning objectives and accessible educational experiences.

• Facilitate both virtual and in-person learning sessions while reviewing materials to ensure clarity, accessibility, accuracy, and instructional quality.

• Offer daily advisory support for learning across Collette University and MCV U, including access, enrollments, assignments, completions, certifications, and learning status.

• Manage advisor accounts and learning paths, which include bulk uploads, enrollments, record updates, deactivations, assignments, and following up on SSO or learner-data issues.

• Create, revise, launch, monitor, and sustain advisor learning modules and pathways.

• Execute, verify, organize, and distribute completion and progress reports.

• Maintain reporting grids and learner tracking tools and respond to urgent reporting inquiries.

• Assist with Tour Manager onboarding, microlearning, ongoing development, curriculum roadmaps, module development, review cycles, updates, progress tracking, and resources through ASCEND and Collette University.

• Manage Tour Manager learner access, content updates, assignments, and reporting.

• Facilitate necessary learning administration, completion tracking, audit evidence, communications, manager guidance, reminders, and updates for country-specific content.

• Support Client Care training and lead Customer Service Foundations training when needed.

• Aid in Day 1 and ongoing onboarding by facilitating and updating orientation materials, maintaining regional benefits presentations, and coordinating schedules and communications.

• Promote learning initiatives related to AI, Microsoft 365, Copilot, and other workplace technologies.

• Upload and configure LMS course materials, including files, resources, titles, descriptions, categories, assignments, learning paths, and learner-facing details.

• Collaborate with People & Culture, Marketing, Sales, Client Care, Tour Manager teams, and other business partners on reviews, updates, communications, schedules, and deliverables.

• Identify opportunities to streamline processes, enhance learner support and reporting, create reusable tools, and adapt responsibilities to meet changing organizational needs.

⛳️ Requirements

• Bachelor’s degree preferred; a combination of education and experience may be considered.

• Experience in developing practical learning content, including digital modules, presentations, facilitator materials, job aids, videos, communications, and supporting resources.

• Working knowledge of adult learning principles and instructional design.

• Experience administering an LMS such as Litmos, Courseau, or similar platforms.

• Familiarity with user enrollments, assignments, courses, learning paths, content uploads, completion tracking, and reporting.

• Strong attention to detail when verifying learner data, course setup, assignments, reports, and learner-facing information.

• Ability to analyze, organize, and communicate learning completion and progress data through reports, spreadsheets, and tracking tools.

• Excellent written, verbal, presentation, and facilitation skills.

• Capability to collaborate with subject matter experts and translate business content into learner-friendly resources.

• Strong organizational and project coordination skills.

• Ability to manage multiple priorities, recurring tasks, stakeholders, and deadlines.

• Comfort with Microsoft 365 tools and learning technologies.

• Eagerness to learn content-authoring, reporting, AI, and digital adoption tools.

• Service-oriented mindset, sound judgment, professionalism, adaptability, and commitment to providing an accurate and consistent learner experience.

• Preferred experience in supporting compliance learning, onboarding, customer service training, travel-industry learning, or technology adoption.

• Familiarity with using AI and emerging technologies in learning, content development, reporting, or process improvement.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Peloton One Membership.

• Generous PTO.

• Paid holidays.

• Paid birthday leave.

• Paid volunteer hours.

• 401(k) with company match.

• Paid parental leave.

• Paid bereavement leave.

• Employee Assistance Program.

• Tuition reimbursement.

• Exclusive travel discounts.

• Incentives.