Employee Relations Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact between employees and the organization within the designated region.

• Oversee regional operations while ensuring compliance standards are met and promoting positive employee relations.

• Provide guidance to HR Business Partners, managers, and employees regarding compliance, compensation, benefits topics, employment laws, regulations, and People policies.

• Collaborate with HR Business Partners on business transitions and strategic initiatives.

• Advise and support managers and employees on sick leave and termination procedures.

• Coordinate with People Operations to guarantee adherence to procedures and regulations for specific cases.

• Conduct investigations into complex employee relations matters while ensuring confidentiality and impartiality.

• Assist with transactional activities throughout the employee lifecycle, including onboarding, offboarding, and data management.

• Work alongside other Employee Relations Managers to maintain the Compliance Framework, exchange best practices, and promote consistency in People initiatives.

• Track and assess employee relations metrics and trends, identifying areas for improvement and creating proactive strategies.

• Collaborate with People COEs on HR programs that are company-wide and specific to the region.

• Create and conduct training for managers on compliance and employee relations topics.

• Lead or engage in strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.

⛳️ Requirements

• 3+ years of experience with LATAM labour laws; experience in Honduras and/or Argentina; familiarity with labour laws in Mexico is a plus.

• Bilingual in English and Spanish.

• Bachelor's degree in human resources, Business Administration, or a related field.

• At least 4 years of experience in employee relations is preferred.

• Significant experience collaborating with key stakeholders and being an effective team contributor.

• Strong understanding of employment law and regulatory frameworks in Europe, the Middle East, and Africa.

• Proven ability to develop and enforce policies and procedures to ensure compliance.

• Demonstrated experience in employee relations or a comparable HR role.

• Background in a fast-paced environment, ideally within the tech or BPO sectors.

• Excellent interpersonal and communication skills.

• Strong problem-solving and conflict resolution skills; ability to handle sensitive information with discretion and maintain confidentiality.

• Exceptional English communication skills, both verbal and written.

• Strong organizational and project management skills.

• Proficient in HRIS systems and Microsoft Office Suite.

• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with latency below 120 ms internationally.

• At least 8 GB RAM.

• Operating system requirements: Windows 11 (all editions except Windows S Mode) or macOS 13.0 or newer.

• Processor needs a CPU Mark of at least 7368 or higher, comparable to i5-8300H; 8th Gen Intel or above, or 2nd Gen Ryzen or above.

• An integrated graphics card is necessary.

• Must have 2 monitors.

• A smartphone capable of two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.

🏝️ Benefits

• A remote role within a dynamic international company serving ambitious clients in gaming, e-commerce, and technology.

• An inclusive and diverse culture comprising individuals from over 80 countries, speaking more than 25 languages.

• Access to innovative digital tools and ongoing opportunities for personal and professional development.

• Opportunities to engage in learning and development initiatives.

• Enjoyable employee engagement activities and involvement in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA.