Systems Support Specialist IV

This is a fully remote position, open to applicants in New Hampshire, +4 more states.

📋 Description

• Conduct thorough root cause analysis of identified issues.

• Efficiently troubleshoot and resolve complex system problems in a cost-effective manner.

• Regularly monitor systems to either approve or decline network site surveys and take necessary actions.

• Execute confirmation tests as instructed.

• Collaborate with customers to address technical challenges.

• Maintain a strong interface with customer IT staff.

• Provide both remote and on-site repair services for system issues.

⛳️ Requirements

• An associate degree or its equivalent.

• At least 5 years of progressively responsible experience in networking systems, systems support, interfaces, connectivity, and related software.

• Proven experience with information and Document Lifecycle processes, products, and services.

• Solid understanding of the hardware and software industry.

• Comfortable with installations and upgrades.

• Experience with multifunctional devices.

• Familiarity with cloud applications, IT infrastructure and security, and systems integration.

• Proficient in workflows, processes, and scripting.

• A valid driver’s license.

• Willingness to travel to various sites as needed.

🏝️ Benefits

• Monthly performance-based bonus.

• Auto-reimbursement program for travel expenses.

• Company-provided mobile phone.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with matching contributions and company-sponsored life insurance.

• Access to employee assistance programs.

• Pre-tax spending accounts available.

• Pet insurance options.

• Employee discounts.

• Generous paid holiday schedule.

• Vacation, sick/personal business, and volunteer days included.

• Opportunities for career advancement within a global technology organization.