IT Infrastructure Analyst – Microsoft

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Administer, maintain, and enhance corporate as well as customer Microsoft environments.

• Oversee and uphold Windows Server environments, guaranteeing the availability, performance, and stability of services.

• Manage Active Directory, DNS, DHCP, File Server, and Print Server environments.

• Administer Microsoft 365 services, which include Exchange Online, Teams, SharePoint Online, and OneDrive.

• Oversee Microsoft Entra ID (Azure AD) environments, focusing on user and group management, synchronization, licensing, and authentication.

• Perform administration of resources on the Microsoft Azure platform, supporting the maintenance and advancement of cloud services.

• Manage virtualized environments utilizing VMware vSphere/ESXi.

• Resolve incidents, conduct troubleshooting, and offer advanced support related to Microsoft infrastructure.

• Monitor tools and take proactive measures to identify and resolve incidents.

• Generate and maintain technical documentation for environments.

• Collaborate with customers, internal teams, and vendors to fulfill technical requirements.

• Engage in deployment, migration, and continuous improvement projects for the infrastructure.

• Participate in on-call rotations as necessary.

• Work in conjunction with the monitoring and customer support team.

• Monitor consoles and manage alert events.

• Adjust virtual server hardware resources as needed.

• Inform the team of actions taken.

• Engage in team communication channels.

• Escalate issues to support teams when appropriate.

• Manage incoming phone calls.

⛳️ Requirements

• Proven experience administering Microsoft environments in a production setting.

• Practical experience with Windows Server, Active Directory, Microsoft 365, and Microsoft Entra ID.

• Experience in virtualization with VMware vSphere/ESXi.

• Familiarity with hybrid environments (both on-premises and cloud).

• Proven track record in supporting and maintaining corporate and client environments.

• Administrative experience with Windows Server versions 2016, 2019, and 2022.

• Proficient in Active Directory administration, including users, groups, GPOs, OUs, delegated permissions, and password policies.

• Experience with Microsoft Entra ID (Azure AD) administration.

• Proficiency in Microsoft 365 administration, encompassing Exchange Online, Teams, SharePoint Online, and OneDrive.

• Knowledge of Microsoft Azure, particularly in managing virtual machines, virtual networks, storage, and identity.

• Administration experience with DNS, DHCP, File Server (NTFS, permissions, and quotas), and Print Server.

• Familiarity with PowerShell for the administration and automation of routines in Windows Server, Active Directory, Microsoft 365, Entra ID, and Azure.

• Ability to create, interpret, and manage scripts for user provisioning, data collection, report generation, and administrative task automation.

• Understanding of infrastructure monitoring tools (such as Zabbix or similar).

• Basic networking knowledge, including TCP/IP, VLAN, DNS, DHCP, and Firewall.

• Acquainted with enterprise backup solutions.

• A Bachelor’s degree completed or in progress in Information Systems, Computer Science, Computer Networks, or related fields.

• Courses focused on Windows Server, Active Directory, Microsoft 365, Azure, or PowerShell are advantageous.

• Preferred certifications include Microsoft AZ-900, AZ-104, MS-102, SC-900, ITIL Foundation, and VMware VCP.

🏝️ Benefits

• Health insurance.

• Dental plan.

• Pharmacy discount program.

• Life insurance.

• Transportation voucher.

• Meal allowance.

• Education assistance.

• Internet stipend.

• Assistance with school supplies.

• Parental support program (stork assistance).

• Profit-sharing program (PPR).

• Long-service award (quinquennium bonus).

• Psychological support.

• Daycare assistance.

• Support for employees with children with disabilities.

• Birthday gift.

• Uniforms and equipment.

• Partnerships.

• Discounts on Unifique services.