Systems Support Specialist I

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Diagnose and resolve systems support issues remotely, including networks, interfaces, connectivity, and application-related problems.

• Collect call details to perform root cause analysis of the issues at hand.

• Collaborate with customers to address and resolve technical difficulties.

• Provide customers with advice on potential solutions as necessary.

• Follow the department's escalation process for unresolved issues.

• Accurately prepare and submit all necessary documentation in a timely manner.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of 1 year of relevant experience in IT support, networking systems, connectivity, and related software.

• Strong knowledge of the hardware and software industry.

• Proficient in the installation and upgrades of network systems and equipment.

• Proven experience with MS Office Suite Software.

• A valid Driver’s License is required, and the candidate must be able to travel to various sites as needed.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) plan with matching contributions and company-paid life insurance.

• Access to Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.

• Generous paid holidays, vacation days, sick/personal days, and volunteer time off.

• Opportunities for professional advancement within a global technology organization.