Systems Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for requests related to business system support.

• Diagnose and resolve user issues concerning system operations, workflows, and data management.

• Refer complex matters to senior team members when necessary.

• Support user account creation, maintenance, and access requests.

• Aid in data cleanup, validation, and continuous data integrity efforts.

• Assist with data imports, exports, and regular system maintenance tasks.

• Develop and update user guides, job aids, and support documentation.

• Oversee and monitor support requests to guarantee prompt follow-up and resolution.

• Participate in the testing of system updates and improvements.

• Offer guidance to users regarding system features and best practices.

• Contribute to training initiatives by addressing user inquiries and reinforcing established procedures.

• Support senior team members with special projects and implementation tasks as required.

• Carry out additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.

• A minimum of 1 year of experience in customer support, technical support, administrative support, operations support, or a similar role is preferred.

• Strong skills in troubleshooting and problem-solving.

• Proficiency in Microsoft Office, especially Excel.

• Excellent attention to detail and organizational abilities.

• Capability to quickly learn new systems and technologies.

• Ability to handle multiple priorities in a fast-paced setting.

🏝️ Benefits

• Paid time off

• Health and wellness coverage

• 401(k) savings plan

• Professional development opportunities