Systems Management Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee the design, review, and installation processes for all InterSystems products, including TrakCare patches, releases, and builds, on the appropriate customer platforms, ensuring compliance with quality assurance protocols and Service Level Agreements established with the customer for software release authorization and installation.

• Administer and maintain hosted solutions and related infrastructure, collaborating with other teams or partners as necessary.

• Offer technical support for troubleshooting and performance analysis during implementations.

• Provide technical assistance for custom development tasks, such as JavaScript, user-defined functions, interfaces, reports, extracts, data migration scripts, and conversions.

• Support and test TrakCare's internal and external utilities, including patching tools and print services.

• Assist Presales teams with any technical inquiries related to architecture, configuration, hardware sizing, etc.

• Create technical documentation, including reference materials, installation instructions, user guides, knowledge-based articles, and how-to guides.

• Engage in on-site technical training and implementation activities as needed.

• Assume responsibility for scripting, maintenance, and verification of backups.

• Automate routine tasks such as patch deployment and environment replication.

• Contribute to the continuous improvement of operational processes to deliver exceptional service quality.

⛳️ Requirements

• Server Administration: Extensive experience in configuring, implementing, and managing Linux or UNIX systems (preferably SUSE/RedHat).

• Programming and Coding: Proficient in working directly with system source code and developing solutions to enhance system-level performance (strong scripting skills are essential).

• Information Security: Knowledge of best practices and techniques for maintaining and enhancing information security.

• Problem-Solving Skills: Ability to apply creative thinking and problem-solving techniques to resolve issues or devise new solutions.

• Strong troubleshooting and analytical skills.

• Experience in managing mission-critical infrastructures and applications.

• The candidate must also be available to work outside of regular office hours when necessary, such as during system updates for end users.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.