Systems and Integrations Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Integrate newly acquired properties into the software platform.

• Lead the migration of data and property management systems during asset sales or transfers.

• Serve as a primary contact for user inquiries, ensuring questions are addressed and/or tickets are submitted or escalated appropriately.

• Oversee the ticketing system and monitor KPIs for the Systems Specialist.

• Responsible for managing MRI, Yardi, Entrata, Bluemoon, and Funnel, among other systems related to operational and leasing needs and integrations.

• Collaborate with the Director of Innovation to escalate any system-related issues.

• Uphold GMH standards and processes within the property management system.

• Implement new techniques and capabilities within the platform as they become available.

• Work alongside the Director of Innovation and VP of Leasing and Operations to develop SOPs and support the creation of e-learning content, training events, and updates to existing educational programs.

• Prepare and ensure the accuracy and timeliness of property reporting.

• Assist with billing discrepancies, audits, real-time data, and financial reporting as it relates to the system.

• Update and maintain the user database.

• Supervise and manage the role of the Systems Specialist.

⛳️ Requirements

• Bachelor’s degree or over 5 years of experience with student/multi-family housing software, including Entrata and Yardi.

• More than 5 years of experience in a management or educational role, demonstrating a proven track record of success.

• Strong analytical and decision-making abilities.

• Proficient in Microsoft Office Suite.

• Excellent communication and interpersonal skills, along with the ability to educate others.

• Capable of managing multiple tasks efficiently while maintaining focus on assigned responsibilities.

• A commitment to serving and fostering the growth of colleagues and team members.

🏝️ Benefits

• Opportunity to travel to various property locations as needed, particularly during peak operational times such as student move-in and move-out seasons.

• Ability to navigate through residential and commercial properties for extended periods while supporting on-site operations.

• Occasionally required to lift, carry, push, or pull materials and equipment weighing approximately 25–40 pounds as part of operational and turnover activities.

• Frequent mobility required, including the ability to navigate stairs, walkways, residential buildings, and outdoor areas; some properties may lack elevator access.

• Capability to work in a fast-paced environment with extended hours during peak operational periods, which may include evenings, weekends, and seasonal turnover events.

• Proficiency in effective communication in various environments, including high-traffic operational settings.

• Regular use of standard office equipment and technology, including laptops and mobile devices, in both office and on-site contexts.