D365 Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture trusted advisor relationships with client stakeholders.

• Facilitate executive meetings and steering committee discussions.

• Comprehend client business goals and align solutions with strategic priorities.

• Manage stakeholder expectations while enhancing customer satisfaction.

• Oversee a portfolio of Dynamics 365 implementation and transformation projects from inception to deployment.

• Ensure that scope, schedule, budget, quality, and risk targets are met.

• Coordinate activities among business, functional, technical, and project teams.

• Facilitate the resolution of issues and decision-making processes.

• Collaborate with Solution Architects and Delivery Leads to guarantee effective solution execution.

• Monitor project health, assessing risks, dependencies, and resource needs.

• Ensure compliance with delivery methodologies, governance standards, and best practices.

• Support initiatives for change management and organizational adoption.

• Identify opportunities for additional services and realization of business value.

• Assist with account planning, opportunity development, and proposal processes.

• Engage in discovery workshops, assessments, and executive presentations.

• Contribute to strategies for revenue growth and client retention.

• Monitor engagement profitability, forecasts, and resource utilization.

• Manage contract compliance, scope management, and change requests.

• Ensure the achievement of financial and operational goals.

⛳️ Requirements

• A minimum of 10 years of experience in ERP/CRM delivery, with at least 5 years leading D365 F&O and/or CE programs.

• Proven success in managing enterprise-scale Dynamics 365 implementations exceeding $1M.

• Strong understanding of financials, supply chain, sales, service, and/or customer experience domains.

• Exceptional client-facing and executive communication abilities.

• Extensive knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs.

• Program management experience with multi-department delivery.

• Background in a consulting environment or a similarly fast-paced industry.

• An analytical mindset coupled with creative problem-solving skills.

• Outstanding communication capabilities.

• Familiarity with change and problem management, along with the ability to foresee risks.

• Proficiency in building relationships and cultivating trust with stakeholders, project teams, and leaders.

• Strong team-oriented approach with a proven track record of leading complex IT projects.

🏝️ Benefits

• A vibrant people-oriented culture.

• Comprehensive benefits package.

• Opportunities for career growth including permanent staff positions, paid training, career life planning, and relocation and travel options.

• Engaging work: Participate in exciting projects while utilizing the latest technologies.

• Flexible work environment that emphasizes the importance of personal and professional growth, happiness, and wellness.