Systems Analyst, Training

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead process discovery and engage with stakeholders to assess workflows, identify inefficiencies, recognize gaps, manage handoffs, and establish control requirements.

• Record the current state and future state of processes while pinpointing opportunities for standardization, automation, and operational enhancements.

• Convert business needs into functional requirements, acceptance criteria, and mappings from processes to systems.

• Maintain comprehensive documentation of requirements and ensure traceability throughout review, approval, testing, and implementation stages.

• Oversee User Acceptance Testing (UAT), regression testing, defect tracking, retesting, and business owner acceptance for system modifications and enhancements.

• Document, assess, and prioritize application issues, coordinating resolutions with both business and technical teams.

• Evaluate the impacts of system upgrades, patches, enhancements, and automation initiatives.

• Assist in change-impact assessments and readiness reviews for implementation.

• Create and uphold Standard Operating Procedures (SOPs), methods and procedures, process maps, job aids, templates, and knowledge articles.

• Set documentation standards, review cycles, approval workflows, version control, and centralized publishing procedures.

• Maintain knowledge resources to ensure operational consistency, employee onboarding, and process adoption.

• Develop and organize training materials, user guides, and resources pertaining to new processes, system enhancements, and operational changes.

• Support training sessions, pilot programs, and communications for employees.

• Collect user feedback, track adoption challenges, and identify training or process refinement opportunities.

• Coordinate assigned initiatives, stakeholder reviews, deliverables, decisions, and implementation milestones.

• Monitor project status, dependencies, risks, and action items; escalate issues when necessary.

• Facilitate communication between business teams, technical resources, and external vendors.

• Conduct an inventory of business processes, system dependencies, and existing documentation within the first 6–12 months.

• Establish templates and standards for process documentation, requirements, testing, and knowledge management.

• Address gaps in documentation and backlogs related to implementation readiness.

• Assist with system enhancements, process improvements, and initiatives to foster employee adoption.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Information Systems, Operations Management, Project Management, or a related field; relevant practical experience may be considered as a substitute.

• A minimum of three years of experience in business analysis, business process improvement, systems implementation or support, change management, documentation, or a related function.

• Proven experience in gathering business requirements, documenting workflows, coordinating testing, and supporting system or process enhancements.

• Solid understanding of user acceptance testing (UAT), issue tracking, implementation readiness, and stakeholder approval processes.

• Capability to evaluate business processes, identify improvement opportunities, and convert operational needs into actionable requirements and deliverables.

• Excellent written and verbal communication skills, with the ability to produce clear documentation and effectively communicate with both technical and non-technical audiences.

• Strong organizational skills, attention to detail, sound judgment, and the capability to manage multiple priorities independently.

• Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Forms, along with project or work-tracking tools.

• Preferred experience in telecommunications, fiber infrastructure, engineering, construction, field operations, finance, or other process-intensive industries.

• Preferred experience in supporting enterprise systems, ERP platforms, CRM applications, or operational software implementations.

• Familiarity with Sitetracker, Salesforce, NetSuite, Paylocity, Vetro/GIS, service-management portals, or learning management systems (LMS) is preferred.

• Experience with Lucidchart or Microsoft Visio is preferred.

• Familiarity with SharePoint document libraries, controlled repositories, and knowledge-management practices is preferred.

• Exposure to business analysis, project management, Lean process improvement, change management, instructional design, or quality documentation methodologies is preferred.

• Preferred experience supporting employees, vendors, and contractors across geographically dispersed teams.

🏝️ Benefits

• An exciting and fulfilling career within a rapidly growing company, supported by a global investor and owner of digital infrastructure assets.

• A competitive benefits and wellness package, including medical, dental, and vision insurance coverage.

• A 401k plan with company matching contributions.

• Generous Paid Time Off (PTO) and 11 holidays observed annually.

• Paid parental leave for eligible employees.

• An Employee Recognition Program to celebrate achievements.

• Opportunities for on-the-job training and mentorship.

• A collaborative work environment.

• Direct hire opportunity available.