Systems Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the administration, configuration, integration, data migration, and continuous optimization of Jira and associated SaaS platforms.

• Collaborate with business users, technical teams, vendors, and project stakeholders.

• Evaluate unclear requirements and determine dependencies and risks.

• Set up system workflows, permissions, fields, automations, integrations, and user access.

• Ensure optimal system performance.

• Map, cleanse, migrate, reconcile, and validate data across systems.

• Diagnose REST API and integration issues related to JSON and authentication.

• Assist in testing and data validation processes.

• Maintain comprehensive technical and functional documentation.

• Utilize approved AI-enabled tools for documentation, data analysis, test case development, troubleshooting, and workflow automation, while ensuring output validation and adherence to data-handling and governance standards.

⛳️ Requirements

• Experience in Atlassian Jira / SaaS Application Administration.

• Knowledge of Jira workflows, permissions, user access, custom fields, and automations.

• Familiarity with SaaS integrations and license management.

• Proficiency in REST APIs, JSON, authentication, and integration troubleshooting.

• Skills in data migration, mapping, cleansing, reconciliation, and validation.

• Advanced capabilities in Excel / Airtable and tabular data analysis.

• Basic SQL and scripting skills for data investigation and troubleshooting.

• Competence in requirements analysis and analytical problem-solving.

• Experience in system configuration, testing, and issue resolution.

• Strong cross-functional communication and technical documentation skills.

• Familiarity with AI-enabled tools for documentation, data analysis, testing, and workflow automation.

• Understanding of data governance and validation of AI-generated outputs.

• Ability to identify dependencies, risks, and issues.

• Experience in handling ambiguous requirements and adapting to changing priorities.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.

• Collaborative and inclusive work environment.

• Competitive salary and performance-based incentives.