Systems Administrator – Monday to Friday, 11 AM to 8 PM EST Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote assistance across a variety of computing environments.

• Manage escalated incidents and intricate service requests.

• Ensure clear communication with clients throughout the resolution process.

• Conduct swift root-cause analysis of incidents.

• Independently troubleshoot and resolve advanced workstation, server, and network incidents.

• Utilize software tools for prompt resolution of customer issues.

• Record all actions in Thrive’s systems.

• Provide support and guidance to clients on applications, best practices, and infrastructure standards.

⛳️ Requirements

• 3–5 years of experience in IT support/operations, including experience in MSP or multi-tenant environments.

• Extensive knowledge of Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 administration, Intune, and SharePoint.

• Proficient in networking concepts (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).

• Familiarity with endpoint security (EDR/AV), backup/DR solutions, and patch management.

• Skilled in PowerShell scripting and automation techniques.

• Strong capabilities in incident management, change control, and documentation practices.

• Exceptional written and verbal communication, documentation, and time-management skills.

• Ability to operate both independently and collaboratively within a team setting.

• Willingness to work after hours or participate in on-call rotations as necessary.

🏝️ Benefits

• Remote support across varied, multi-tenant environments.

• Training and guidance for professional growth.