System Support Specialist – Sales Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure that revenue enablement tools are provisioned and supported correctly (users, permissions, groups, licenses) according to the established SOPs.

• Organize request intake with clear statuses and prompt responses.

• Carry out tasks associated with the core technology stack.

• Perform routine maintenance and publish hygiene tasks following documented SOPs.

• Monitor support channels (e.g., Slack support channels) and the Notion request form.

• Record each request in Notion.

• Maintain clear status updates from request intake to closure; provide timely information.

• Escalate matters that fall outside SOPs or that require approvals according to escalation guidelines.

• Submit and track vendor/IT tickets as necessary; keep a straightforward ticket log (status/ETA/impact) and document solutions for recurring issues.

• Provision new users across essential tools (Salesloft, Gong, Seismic, Leadbeam, Sales Nav, and Sendoso).

• Manage roles/groups/permissions as permitted; ensure team structure remains aligned (team changes, vertical/segment adjustments).

• Offboard users by removing access and deactivating profiles per SOP and within SLA.

• Maintain an inventory of licenses (assigned vs. available) and communicate license requirements to the Rev Enablement owner.

• Conduct monthly usage audits in core tools and share results with stakeholders.

• Assign learning paths/training for new hires where specified.

• Send reminders for any incomplete lessons.

• Maintain content hygiene as assigned (naming conventions, tags, archiving/retiring as directed).

• Create Groups & Smart Groups.

• Assign phone numbers and SMS capabilities as needed; assist with international number requests.

• Upload approved content and adhere to naming conventions.

• Audit low-performing or seldom-used cadences and provide a summary; deactivate/archive only upon instruction.

• Add keyword trackers as assigned.

• Input pre-written Smart Tracker/scorecard prompt content.

• Post enablement updates to Slack using provided templates; schedule messages when requested.

⛳️ Requirements

• A minimum of 1 year of experience in supporting revenue/sales enablement or sales operations.

• At least 1 year of experience in a technical support role or similar positions.

• Strong attention to detail and comfort with repetitive operational workflows.

• Excellent written communication skills and the ability to triage/route requests efficiently.

• Capability to follow SOPs and document procedures/results for repeatable tasks.

• Experience with Salesloft, Gong, Seismic, Leadbeam, Sales Navigator, Sendoso, or similar tools.

• Familiarity with Slack, Notion, or similar platforms (request intake + tracker).

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage starting on day 1.

• Paid time off, including birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and both personal and professional development.

• Employee Referral Program.