System Support Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and resolve support tickets while adhering to defined response time objectives.

• Ensure a high volume of ticket resolution without compromising on quality.

• Aim for First Contact Resolution (FCR) to reduce user downtime and limit escalation instances.

• Conduct thorough technical troubleshooting to uncover the root causes of system issues.

• Guarantee that all escalations to Level 2 or developments are complete and accurate.

⛳️ Requirements

• Demonstrated experience in a technical support or systems analyst capacity.

• Proficient troubleshooting abilities and the skill to analyze system logs effectively.

• Outstanding written and verbal communication capabilities.

• Capacity to thrive in a fast-paced environment with an emphasis on throughput and efficiency.

🏝️ Benefits

• Flexible work arrangements

• Professional development