System Service Team Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and develop a team of 10–15 field service engineers and specialists.

• Cultivate a culture of accountability, continuous improvement, and knowledge sharing.

• Serve as the technical and operational authority for intricate MV drive and synchronous condenser projects.

• Take direct charge of critical site activities, encompassing commissioning, troubleshooting, and escalation management.

• Advocate for and uphold top-tier Health, Safety, and Environmental (HSE) standards.

• Drive strategic planning, resource allocation, and execution excellence across various projects while working collaboratively with field service management, project management, sales, and technical support teams.

• Supervise and ensure the accurate and timely completion of administrative tasks, including timekeeping, expense management, and project documentation.

⛳️ Requirements

• An Associate’s technical degree with 7 years of relevant experience, or a High School technical diploma with 9 years of relevant experience, or military education/experience is necessary.

• A Bachelor’s degree in engineering or a technical field with 5 years of relevant experience is highly preferred.

• Experience in field service or commissioning of Medium Voltage systems, drives, or rotating equipment is essential.

• Capability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and specifications.

• Experience with Synchronous Condensers or similar power systems is highly advantageous.

• Site management and team leadership experience are considered a plus.

• A valid driver’s license is required.

• Proven leadership experience in managing technical teams is essential.

• Comprehensive knowledge of electrical safety standards and HSE practices is required.

• Willingness and ability to travel approximately 50% of the time.

• Excellent communication, organizational, and problem-solving skills are necessary.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to choose between two dental plans: Core and Core Plus.

• Vision benefit included.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid AD&D equivalent to 1X base pay.

• Voluntary life and AD&D – fully funded by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability offering 60% of pay – company-paid, with the option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits available – entirely employee-funded (such as accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• ABB provides 11 paid holidays annually.

• Salaried exempt positions are entitled to vacation under a permissive time away policy.