System Implementation Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Schedule and execute system installations, add-ons, and site surveys according to customer needs and technical specifications.

• Ensure that all systems comply with Mindray’s performance and quality standards through thorough testing.

• Provide expert on-site assistance for complex or escalated service issues that exceed the capabilities of local service representatives.

• Offer after-hours phone support to help customers, service representatives, and clinical staff with technical challenges—providing prompt solutions to reduce downtime.

• Coordinate and implement system updates and upgrades as necessary.

• Keep comprehensive and accurate records for all service and installation activities in line with Mindray’s Quality System and Administrative procedures.

• Work collaboratively with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer requirements are fulfilled.

⛳️ Requirements

• Minimum of an Associate degree or equivalent in electronics, instrumentation, or computer technology; a Bachelor’s degree is preferred.

• At least one year of experience with telemetry or RF systems is preferred.

• Proficient understanding of Microsoft Windows OS and IT networking principles.

• Strong technical expertise in system design, installation, troubleshooting, and repair of monitoring systems.

• Exceptional communication, organizational, and critical thinking skills.

• Customer-oriented, independent, and solutions-focused with a positive outlook.

• Possession of a valid driver’s license with a clean driving record.

🏝️ Benefits

• 401(k) with company match

• Tuition reimbursement

• Paid time off

• Disability coverage

• FSA/HSA options