SVP Integrated Client Delivery

📋 Description

• Accountable for guiding and developing a cross-functional team in the conception, expansion, and implementation of various capabilities and service offerings.

• Responsible for managing the strategic dimension of the client's relationship with the company, with a strong emphasis on enhancing the customer experience.

• Concentrates on the strategies and techniques utilized for customer interaction, including social media, the company's website, a telecommunications helpline, and other related support processes and "market presence."

• Advocates for a “customer-centric perspective” in the development and promotion of the company's products and services.

• Offers guidance grounded in best-in-class knowledge of strategy, business insights, and personnel development.

• Mentors and develops executive team members to advance the company’s strategy and talent.

• Identifies and analyzes issues affecting the organization.

• Persuades leadership to achieve strategic business objectives through a planned, timely, and targeted approach.

• Formulates and articulates a technical/scientific vision and strategy for all solution areas within a professional services context.

• Tasked with driving transformational change while also promoting innovation throughout the organization.

• Establishes a strategic framework for the development, positioning, branding, pricing, and marketing of innovative opportunities.

• Fosters a creative atmosphere within the organization and circulates innovative ideas throughout.

• Achieves operating profit targets assigned to new product innovations.

• Utilizes AI and machine learning to enhance customer and employee experiences across digital touchpoints.

• Advocates for the incorporation of AI technologies—such as predictive analytics and automation—into experience strategies to improve engagement, satisfaction, and operational efficiency.

• Directs global expansion efforts by aligning regional experience strategies with enterprise objectives, ensuring seamless integration across diverse markets and cultures.

• Responsibilities may encompass direct and indirect revenue, sales, and growth for the solution area.

• Promotes and adheres to Precision AQ’s workplace values, known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect, and Collaboration).

⛳️ Requirements

• Bachelor’s degree.

• Executive-level experience in healthcare and/or healthcare agencies.

• Extensive experience with digital, interactive, and data-driven technologies to create engaging brand experiences throughout the brand life cycle.

• Proven track record in shaping and developing high-performing teams and organizations.

• Demonstrated ability to integrate AI-driven insights into experience design, personalization tactics, and operational workflows to enhance engagement, satisfaction, and business results.

• Experience managing multiple creative, digital, or production-focused shared services departments in a matrix or agency setting.

• Proven capability to modernize operational models, enhance efficiency, and raise delivery standards across multi-disciplinary teams.

🏝️ Benefits

• Health insurance.

• Retirement savings benefits.

• Life insurance.

• Disability benefits.

• Parental leave.

• Paid time off for sick leave and vacation.