Sustainable Operations Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Lead and oversee the transition of utility billing operations for new client accounts, changes in portfolios, or exiting portfolios.

• Manage the onboarding and transfer of sustainable operational practices and requirements throughout transition projects.

• Create transition plans and checklists for utility billing and sustainable operations, ensuring that all necessary steps are executed and documented.

• Collaborate with transition teams, vendors, clients, and sustainability representatives to guarantee a seamless transfer of utility services and sustainable initiatives.

• Coordinate the setup of utility accounts, data collection, and initial reporting to align with client needs and sustainability goals.

• Provide transition-specific reporting, documentation, and analysis pertinent to utility and sustainability data.

• Develop and maintain thorough transition playbooks for utility billing and sustainable operations, documenting standardized processes, workflows, checklists, and best practices to ensure consistency and quality across all transition projects.

• Serve as a subject matter expert on best practices in utility and sustainable operations transitions; train and guide stakeholders as necessary.

• Act as a liaison with finance, procurement, facility management, and sustainability teams to promote effective communication and alignment during transitions.

• Formulate and implement strategies for offboarding utility bill management services when necessary, ensuring a smooth transition for clients.

• Build and maintain relationships with key stakeholders, including platform leaders, account leaders, finance leads, third-party suppliers, and industry partners.

• Promote the adoption of innovative technologies and data analytics to improve utility management capabilities.

• Ensure compliance with local, national, and international regulations concerning utility management, sustainability, and reporting.

• Assist in internal audits and post-transition reviews, identifying opportunities for improvement in future transitions.

⛳️ Requirements

• Bachelor’s degree in finance, business administration, energy management, engineering, or a related field.

• 3+ years of experience in managing projects or sustainability within large operations.

• Exceptional communication skills combined with strong active listening abilities.

• Capability to clearly convey messages to diverse audiences.

• Ability to establish and maintain strong relationships at all levels of the organization.

• Solid understanding of energy efficiency and sustainability programs.

• In-depth knowledge of utility bill management.

• Excellent project management and problem-solving skills.

• Outstanding communication and presentation skills.

• Proven history of driving process improvements and fostering innovation.

• Experience collaborating with multinational clients and diverse teams.

• Demonstrated capability to manage client relationships throughout the entire lifecycle, including onboarding, renewals, and offboarding.

• Operates with a sense of urgency.

• Proactive and self-directed work habits.

• Ability to work independently and handle multiple transition projects simultaneously.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.