Survey Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Survey Program Manager is responsible for overseeing the complete client experience for Grace Hill’s annual survey programs, encompassing onboarding through to results delivery.

• This position involves gathering requirements, configuring the platform, training client administrators, launching each annual program, and managing execution through reporting, analysis, and the presentation of results.

• Acting as the primary point of contact for clients regarding annual survey delivery, this role collaborates with Customer Success to enhance adoption, satisfaction, and renewal rates.

• Oversee the comprehensive execution of Grace Hill’s annual survey programs, from initiation to reporting and analysis.

• Deliver survey findings in 60-minute webinars or in-person sessions to senior client audiences, ensuring content is well-organized, effectively presented, and includes a confident live Q&A.

• Articulate the value of PerformanceHQ and Grace Hill solutions through a consultative approach, aligning platform capabilities with client-specific challenges.

• Create and manage detailed program timelines, ensuring that milestones are achieved across multiple client cycles concurrently.

• Track progress, identify risks early, and implement strategies for mitigation.

⛳️ Requirements

• A bachelor's degree in business, social sciences, or a related field, or equivalent professional experience.

• 2 to 5 years of experience in SaaS implementation, survey delivery, project management, or client onboarding.

• Proven ability to confidently present data and results to senior and executive audiences.

• Strong consultative communication skills, with the capacity to clarify technical concepts for non-technical audiences.

• A demonstrated history of managing multiple concurrent programs and meeting deadlines in a dynamic environment.

• Proficiency in CRM and project management tools (Salesforce, Asana, Smartsheet) and G-Suite.

• Excellent problem-solving abilities and a keen attention to detail.

• Capability to build rapport and sustain strong client relationships.

• Willingness to travel occasionally.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K.

• Paid Time Off (PTO).

• Life insurance.

• Disability insurance.

• Additional benefits.