Surrogate Engagement Advisor – Evenings, Weekends

This is a fully remote position, open to applicants in United States.

📋 Description

• In the role of a Surrogate Engagement Advisor, you will be the initial point of contact for potential surrogates reaching out to ConceiveAbilities.

• Foster a warm and inviting environment where candidates feel supported, understood, and empowered.

• Lead introductory conversations that center on the surrogate applicant's narrative, motivations, and inquiries.

• Evaluate candidacy while instilling confidence and providing encouragement.

• Develop strong, trust-based relationships that are essential to the mission of ConceiveAbilities.

• Organize a calendar to facilitate 12 introductory calls.

• Act as the main point of contact for surrogate applicants.

• Keep precise profiles for each surrogate candidate within the CRM system.

• Set communication expectations and provide guidance.

• Engage with applicants in a respectful and empathetic manner when they are not able to move forward.

⛳️ Requirements

• Possession of an associate’s or bachelor’s degree.

• A minimum of 3 years in a customer service or client-facing position.

• Excellent references.

• Familiarity with Salesforce.

• Above-average computer and technical skills.

• Strong attention to detail and an organized approach to task completion.

• Professionalism in demeanor, appearance, and quality of work.

• Skilled in reading people, recognizing social cues, sensing room dynamics, and adapting as necessary.

• Effective written and verbal communication abilities, utilizing clear and grammatically correct language.

• Sound judgment, compassion, and empathy are essential qualities.

• Demonstrated capacity to work independently while also contributing positively to a collaborative team environment.

• Quick learner with the ability to thrive in a setting that balances change with routine.

• Willingness to employ strong problem-solving skills and assist in refining processes within a growing organization.

• A connection to the field of fertility is highly preferred.

🏝️ Benefits

• Unlimited PTO.

• Remote-first culture, with opportunities to participate in in-person Employee Events.

• Travel opportunities for Employee Events.

• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life insurance.

• 401(k) with matching contributions.

• Flexible Spending Accounts (FSAs).

• Continuing education allowance.

• The chance to make a meaningful impact and assist in building families.