Support Technician, Tier 1

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up, deploy, and install Windows desktop and laptop workstations.

• Conduct workstation replacements, upgrades, and migrations.

• Configure Microsoft 365 accounts, including Outlook, OneDrive, Teams, and other related applications.

• Integrate computers into Microsoft Entra ID (Azure AD) or Active Directory domains.

• Install and set up business software and associated peripherals.

• Document all work completed and maintain precise client records.

• Utilize ConnectWise Manage for tracking and management.

• Employ NinjaOne (Ninja RMM) for remote management.

• Troubleshoot basic issues related to Windows, networking, and Microsoft 365.

• Deliver professional onsite and remote customer support.

• Escalate complex problems as necessary.

• Adhere to standard operating procedures (SOPs).

⛳️ Requirements

• At least 1 year of experience working in a Managed Service Provider (MSP) environment.

• Familiarity with ConnectWise Manage is preferred.

• Knowledge of NinjaOne (Ninja RMM) is preferred.

• Proficient in Microsoft 365 applications.

• Understanding of Windows 11 operating system.

• Familiar with Active Directory and Microsoft Entra ID.

• Basic understanding of networking principles.

• Exceptional customer service skills.

🏝️ Benefits

• Health Care Plans (Medical, Dental & Vision)

• Retirement Plan and Matching (Simple IRA)

• Paid Time Off (Vacation, Sick, and Public Holidays)

• Full-Remote Work from Home