Support Technician, English-speaking

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Deliver technical and functional support to users through remote channels (phone, email, chat, ticketing)

• Address first-level incidents and escalate more complicated issues to the relevant technical teams

• Receive and evaluate user requests

• Offer Level 1 technical assistance (diagnosing, identifying, and resolving incidents)

• Track tickets and provide reports on interventions

• Create and update technical documentation and maintain the knowledge base

⛳️ Requirements

• Bac+2/Bac+3 in Computer Science/IT (e.g., associate's or bachelor's degree)

• 1 to 3 years of experience in a similar position

• Proficient in Windows and/or macOS operating systems

• Familiarity with workstation administration, networking, office productivity tools, and email systems (Office 365, Google Workspace, etc.)

• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

• Basic understanding of cybersecurity and user access management

• Fluent in English (both written and spoken) is required

• Fluent in French

• Outstanding communication skills and a strong customer service focus

🏝️ Benefits

• Remote work

• Continuous training