Support Technician, Customer Information Systems

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver frontline technical assistance to Milsoft clients in a 24/7 support setting.

• Address technical support queries through remote troubleshooting and diagnostics.

• Guide customers on system configurations and settings that enhance software performance and user experience.

• Transform customer inquiries and requests into comprehensive tickets, including reproduction steps, for the Development team.

• Simplify complex operational and system processes into straightforward instructions and knowledge articles.

• Record all customer interactions in a support ticketing system.

• Adjust to new technologies and changes in software functionality through ongoing product release cycles.

• Uphold and advocate for Milsoft’s values, ethics, integrity, and corporate responsibility.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Business Administration, Accounting, or equivalent professional experience.

• Experience with customer management applications, billing systems, payment processing, capital credits, and collections.

• Proficiency in reviewing data for accuracy.

• Knowledge of SQL statements and the ability to generate SQL queries for data reporting.

• Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is advantageous.

• Strong verbal and written communication skills with customers.

• Mid-level experience classification.

🏝️ Benefits

• Some travel may be required.

• Availability for after-hours on-call support.