This is a fully remote position, open to applicants in Alaska, +4 more states.

• Provide remote assistance for desktops, laptops, mobile devices, printers, and peripheral devices.

• Diagnose and resolve issues related to Microsoft 365, Windows operating systems, Active Directory, and networking.

• Support LAN/WAN connectivity and maintain network infrastructure.

• Record all activities in the PSA system; experience with ConnectWise is preferred.

• Appropriately escalate complex issues while ensuring ownership of the client experience.

• Assist with client onboarding, deployments, and technical projects as required.

• Provide support for both cloud-hosted and customer-managed environments.

• Deliver professional, responsive, and client-oriented service.

• At least 1 year of experience in a Managed Service Provider (MSP) role is mandatory.

• A minimum of 1 year of technical support experience is required.

• Experience with Microsoft 365 support is necessary.

• Proficient in Windows desktop operating systems.

• Familiarity with Active Directory.

• Knowledge of network connectivity and troubleshooting.

• Excellent customer service and communication skills.

• Capability to juggle multiple priorities in a fast-paced setting.

• Strong troubleshooting and problem-solving skills.

• A reliable internet connection and a dedicated workspace for remote work are essential.

• Generous reimbursement for eligible courses.

• On-demand training opportunities.

Support Technician

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