Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Accurately and thoroughly document the actions taken during each service in the system.

• Keep TMs updated throughout the entire lifecycle of their requests, from initiation to resolution.

• Exhibit strong communication skills, maintain a professional demeanor, and focus on customer service.

• Possess the ability to resolve or offer guidance for medium-complexity issues.

⛳️ Requirements

• A Bachelor’s degree in Computer Science or a related IT discipline.

• Willingness to work 12x36 shifts or 8x5, with the potential for on-call responsibilities outside regular hours.

• Reside near or have convenient access to the operations base.

• Experience in providing end-user support in the field (onsite).

• Familiarity with service routines designed to meet SLAs.

• Field experience, preferably in healthcare settings.

• Maintenance and support expertise for microcomputer hardware and software, including desktops, laptops, and servers.

• Experience with servicing thermal printers and labeling printers.

• Proficient in Windows 10/11, system imaging/OS deployment, and knowledgeable in Microsoft Office.

• Understanding of client-server networks, structured cabling for organization, diagnosis, and support; basic knowledge of routers and switches for remote-hands tasks.

🏝️ Benefits

• Flexible work arrangements that support a balance between personal and professional life.

• Opportunities for professional development and continuous skill growth, aligned with your interests.

• A collaborative, diverse, and innovative environment that fosters teamwork.

• SONDA Academy: a learning platform designed to enhance your professional development.

• SONDA Wellness: a program that promotes your personal and professional balance through initiatives focused on your physical, mental, and social well-being.